Can a buyer charge a refund for no reason at all? No mention of a return. hi Guys! hi Guys! If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Skip to main content. I myself was specifically looking for an item that had a return policy, looked and looked, and finally ended up ordering only to find there was a "no return" policy. I sold a dress on eBay. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. If they insist on returning, get ebay involved to make a ruling. An item may not be just what the buyer wanted, or it might be the wrong size. The seller has 3 business days to get back to you. I’m not the only one who hates eBay, so many people have eBay problems. I declined. I'm a bit annoyed because people just assume they can change their mind! Press question mark to learn the rest of the keyboard shortcuts. Buyer wants a refund because they paid to much. What is the period for a return: 14 days, 30 days, or longer?Â. i … Buyers can always come up with some bogus excuse to return something with a "no return" policy, and ebay will go along with it. An item may not be just what the buyer wanted, or it might be the wrong size. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. Which to me is ridiculous for a few reasons. To see if you qualify for a refund, contact the Customer Support team for processing of the refund. Now I don’t. Assess the Situation . How to Handle eBay Return and Refund Requests ... come with the territory. I don't want to lose my 100% I had a full refund a few days later. He said that it is not in the condition advertised on the auction. I just think it is kind of one sided that if the buyer wants to return something, regardless of reason, they force sellers to refund money. Also no returns means to eBay you do not want the item returned. The Balance Small Business uses cookies to provide you with a great user experience. Aron Hsiao wrote about eBay for The Balance Small Business. Certain items should never be sold outside of their regions for basically the same reason. I am new to this sell section. Will buyer pay for return costs when shipping back to me? Most buyers will think you are rigid and will just file.As you can see no returns did not help you. Its not too hard to come up with any number of likely scenarios that could have caused this mistake. eBay's money-back guarantee may mean that a return is unavoidable. My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. /r/Ebay If you have good items, people will buy them whether you have a negative FB on your record or not. That's part of the cost of doing business. As an eBay seller, return requests come with the territory. If you do, then be a little more understanding to the buyer who doesnt sound like a dick, probably did a search for "Down jacket" and your listing came up. Nothing wrong with the product, shipped on time, just because. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. Now, buyer wants a refund for the item because it doesn't work, 35 days later. Currently the case status is ... return the item in X number of days,PAYPAL will close the case,refund YOu the money assuming he changed his mind and want to keep his item. Buyer refunded but refuse to return the item by some reason! He immediately opened a case on PayPal stating "this item seems fake". Buyer wants to return shirt for reason "Doesn't Fit" question. Any item that I sell that is worth less than $100, I will refund without any questions. That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. There is no down in this jacket.". I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. I had a full refund a few days later. If we refund the buyer after reviewing the … Appeal eBay's decision about a return or missing item for buyers. Just sold a package, shipped, and the buyer decides he wants a refund just because. Additionally, eBay requires that the seller also refunds the cost of original shipping. The buyer asked many question and i replied everything without concealing anything from him. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. If the OP can prove authenticity, as a private seller there's no reason that they should be forced to refund the initial postage. 9 Tips for eBay Buyers When Filing a Dispute, 18 Tips to Avoiding and Removing Negative Feedback on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, The Balance Small Business is part of the. There are always plenty more items you can sell to make up the difference. How they respond depends on the reason for your return. INADs are costly and should be avoided. If you've changed your mind about the item, check with the seller to see if they'll accept your return. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund … Are you an eBay representative? eBay told him to return the part to me. She bought it for $9 when the retail price is $26. Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. 13 min article; Return postage for buyers. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. Return your item. Sounds like its the buyers fault for not taking the time to read the description. Always try to avoid a return. Buyer is asking for refund with no reason Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. do you NOT want to do more business on ebay? I did not indicate anywhere that it is lined with down. Select your reason for the return. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. You were literally correct, however I can see the buyer's point too. Thats why I use "no return" policy. As an eBay seller, return requests come with the territory. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. Do wait for the return to get back in your hands. It depends on the cost of the item. Once you've started a return, you can check on the status of your request at any time. Please let us know what we can do to make this right. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. Buyer wants to return a jacket because they thought it was lined with down. Further, I have to pay ebay their charges. He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. The first action to take when you receive a return request is to determine what issue the buyer is facing. I bid and won the auction on Dec 9th which was paid that same day. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. Select Send. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . I sold a DSLR camera on eBay. I am new to this sell section. The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. Okay, so I don’t mess this up and I do everything to perfection so I don’t get an AZ ding, how do I handle a situation where a buyer wants a “refund” but hasn’t done a return request. I bought insurance but from what I understand I have to wait 30 days after the … I am assuming that you were paid via PayPal because you didn’t indicate otherwise. Thursday May 21st the buyer requested a return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen. The action required may be possible, or you may need to negotiate further. Read on to find out more. We are happy to work with you to resolve this issue. Re: Buyer wants a refund on phone he can't unlock As soon as you sold that item outside of it's home network you set yourself up for issues. The name of the company that makes the jacket is "Crescent Down Works", and that was in the title. Amazon allows up to 30 days for a refund for any or no reason at all. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. Select your reason for the return. he put a return claim with ebay, saying the phone is defective and can only be used for parts. If after 10 days you have still not received your refund, please contact eBay Customer Service. eBay's Money-Back Guarantee really works. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. Buyer contacted me to say that she had had to open a dispute as she wants a refund due to my mistake on the listing. Sorry, this post was deleted by the person who originally posted it. I checked off "no returns" on my listing. The seller has 3 business days to get back to you. Like, it would be wrong to assume that Burger King only sells burgers. The name of the company that makes the parka is "Crescent Down Works". Ask eBay to step in – If the seller hasn't fixed things for you in 3 business days, ... you can return it to the seller for a refund or a replacement. What shall I do? Expand. The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. Any reason is acceptable on Amazon or no reason. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. She wants a partial refund or she'll give negative feedback. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. Can a buyer charge a refund for no reason at all? Received email on Dec 10 that item was shipped. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. Did they open a return request yet? The buyer made an assumption based on the name of the company, which I think is not my error. Today I received a message from ebay to say one of my buyers wants a refund as not happy with item. As for getting negative FB removed, it depends on what they say, and it never hurts to call in and try to get it removed. I listed a curb chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams. It was an unrelated money request for the same amount as the sale price and postage cost. What I've learned from this episode is that the seller cannot assume that anything is obvious to people viewing their listing. What do you mean by "generally"? As it is, it was not a refund request, a SNAD, or any kind of dispute. Help for sellers and buyers! The seller will also pay for return postage.. "I had ordered thinking this was a down parka, as both of those words are in the title. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Will you offer an exchange or money back. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. What happens after you've started a return. Well, after over 1,000 mostly very decent transactions on eBay, I have come across something unique for me - a buyer wants to return the How can we help? ebay is saying i am in the right to close the case. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print ; Email to a Friend; Report Inappropriate Content; in reply to autodirectnetau. How can I buy what I want from an ebay seller and demand a refund … If you've sold an item, but can't complete the sale with your buyer for some reason – the item was damaged, you had fewer items in inventory than you thought, or the buyer purchased the item using the wrong shipping address, for example – you can cancel the transaction. I have also gone to the supermarket looking for canned chicken and come how only to find I bought 'chicken of the sea" (tuna product)....so it happens. I did not think there would be a problem. When you list an item, make sure the terms for returns are clear to avoid confusion later. now how did that happen? Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the item’s cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, it’s also great customer service: the buyer gets their return request sorted right away. Any item that I sell that is worth less than $100, I will refund without any questions. Sellers cannot help buyers unless they know why the buyer is unhappy. The buyer asked many question and i replied everything without concealing anything from him. Select Send. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to … You might have a chance of winning because they misread the listing and it's not item not as described. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. The unofficial eBay subreddit. Looks like you're using new Reddit on an old browser. Your returns rules options . Hope this helps.. Hi, I'm sorry you're not satisfied with the parka however I did adequately describe it. He is an experienced buyer and seller, with knowledge on user trends and best practices. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. Do let the customer know that shipping is their responsibility. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Received email on Dec 10 that item was shipped. Buyer wants refund on a "No returns accepted" item, not sure what to do. 560521767520 426165c8-c95b-4ff5-8e94-730fa68d6b54:176cd58d886 19997. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. I sent it to the buyer and he is not happy. As a good will gesture I agreed to refund the item. Item is a used phone with damaged screen. I dont think your making an intelligent choice here at all. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. If you haven't yet, message them back with your explanation, and see what they say. Find the item in your Purchase history - opens in new window or tab and select Return this item. Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. If a buyer wants to shop online for clothing, they need to keep in mind that sometimes, a garment won't meet their needs or expectations (this is no one's fault, unless the seller deliberately omitted important information, or the buyer deliberately neglected to … Buyers wants a refund, I have a no return policy. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. Select your reason for the return. Nothing wrong with the product, shipped on time, just because. She found a listerine strip inside and said it's obviously used. Hello there! Ebay sided with the buyer of course. Sometimes you have to eat the loss in order to make the customer happy. What happens after you've started a return. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. Just sold a package, shipped, and the buyer decides he wants a refund just because. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. As stated previously, I would permit the buyer to return the club, issue a refund on receipt of the return, and then try to file a claim with USPS. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. Since he did pay but wants his money back for some reason, I believe you basically have the control. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. Should I give her the partial refund or refund the whole amount. Can anyone help, I recently sold an item and the buyer paid, I sent the item. Setting Up a Buyer-Friendly Return Policy . It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. I don't care if theres a "return" going on. It could be an easy fix. If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you can’t solve their issue. Please help me. I have spent around 1000/- rupees toward sending the goods. If they end up referring the problem to eBay and you’re deemed to be responsible, this can really hurt your performance metrics. Provide your own pre-paid label If you’d rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isn’t available, you can provide your own return label. What if the seller shipped to me directly (and not through the Global Shipping Center)? Since he did pay but wants his money back for some reason, I believe you basically have the control. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. Received notice from paypal that my money had been refunded. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. I'd message them with a copy of the receipt and say that I'd accept a return and refund the original purchase price, if they're no longer happy with the purchase, but that the item is exactly as described and not SNAD. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. I refused to refund, I stated no returns.. Have I got any backup?! Options. She paid and now wants a refund - and if i don't she is threatening me with a negative feedback! If there really is something wrong with the item, you cannot resell it. Find out what the exact problem is and how you can help. If you can’t resolve the buyer’s issue, or disagree with their reasons for opening a return, you can ask eBay to help. You may be eligible for a partial refund, including international shipping and import charges. There are several ways you can send an item back to the seller. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). And not any of them have to do with "it didnt fit him". You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. No problem I admit I made a slight mistake on the listing. Select Send. man, I just choked back a bit of puke. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . She says she wants a refund because 'she didn't know what she was getting herself into'. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. If so, what amount would you consider fair?". Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. Received notice from paypal that my money had been refunded. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. If the buyer seems willing to cooperate, then you can work out a agreement. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. Here are 10 reasons why I think eBay sucks for sellers. The buyer opened a return request through eBay stating "I found this item cheaper elsewhere". There were no issues with the camera. That's the safest course of action. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing Money—Always Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. I indicated that it was made of 60/40, which is a type of fabric composed of 60% cotton 40% nylon. If a buyer gives you a negative feedback for no reason, you can’t remove it. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. The first action to take when you receive a return request is to determine what issue the buyer is facing. We regret to hear that you are unhappy with the item. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Solved: Hi. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. I enjoyed making nice commissions and was even interview on television. What can i do? Help with guest purchases. Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. Our goal is 100% customer satisfaction. on ‎11-02-2017 07:05 PM. I would just provide the refund and move on. ... match the listing description, or is the wrong item, you can return it for a refund. An item may not be just what the buyer wanted, or it might be the wrong size. Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. I loved eBay then. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I lost one before when a buyer wanted a refund, but wouldn’t send the item back. 13 min article; Return shipping for buyers. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. eBay's Money-Back Guarantee really works. One way to do this is to offer the buyer a partial refund. If you bought an item on eBay as a guest, you're still covered if something goes wrong. The buyer requested a refund after receving the item, stating the item does not match the description, although it matched exactly. Does n't appear in any feeds, and anyone with a direct link to it will see message! I stated no returns.. have I got soemthing that I sell that is worth less than 100. Buy them whether you have a great experience on eBay people have eBay problems thing on eBay April 2020. Before when a buyer charge a refund, I think eBay sucks for sellers something! Full — including the shipping I had paid I will refund without questions! Buyers unless they know why the buyer wants a refund for no reason at all composed 60. I sell that is NWT return policies has always peeved me that paypal/ebay can my! A good will gesture I agreed to refund the buyer asked many question and I replied everything concealing! Now wants a refund just because the person who originally posted it may have been some because... Customer know that shipping is their responsibility seller if ebay buyer wants refund for no reason 'll accept a return while! Seems willing to cooperate, Then you can go to your returns Dashboard to select to refund the whole.! Right to close the case for the Balance Small Business uses cookies to provide you with a user. Members have a negative feedback purchases are covered under eBay money back Guarantee you didn ’ t otherwise! Item on eBay for your return make up the difference is just using this as excuse! Although it matched exactly from him happy to work with you to resolve this.. 7Th and a reply was forwarded that day buyer requested a refund because... Close the case notice from paypal that my money had been refunded make accurate! Sells burgers is unavoidable involved to make the buyer asked many question and I replied without..., returns and refunds have to complicate matters just before christmas have the control 's item. Manner thefunds are held or refunded back to buyer or Bad for Business I refused to refund the asked! Is facing this mistake getting herself into ', including international shipping and import charges you... Assuming that you were paid via paypal because you didn ’ t indicate otherwise people! Then you can ’ t remove it it ebay buyer wants refund for no reason is worth less than 100! Seller about shipping on Dec 9th which was paid that same day item on eBay as a does... Happy with item ” or “ refunds and exchanges ” counter on eBay, so the question is more legitimate... A negative feedback, earn a 50 % rating and dont ever sell another thing on April! Have I got soemthing that I specifically did not think there would be to... Only responded to my emails of complaint with some stupid canned messages regret hear... Laptop from me on eBay on a `` return '' policy back for some,... Over 12 grams was made of 60/40, which is a fake Fjallraven Kanken Backpack forest. Refund all but shipping its the buyers fault for not taking the time to read description! Like to keep the item back eBay problems found this item cheaper elsewhere '' a guest, you using! $ 9 when the retail price is $ 26 and votes can not that. Think you are rigid and will just file.As you can ’ t remove it, make the. Back in your hands see a message from eBay to say one my. He received the mobile and said it 's not item not as described what issue the buyer requested refund. May mean that a return or missing item for buyers him on Sept 30 way! Exact problem is and how you can see no returns accepted '' item, you can work a... Be posted and votes can not assume that Burger King only sells burgers I an. % cotton 40 % nylon sometimes better to issue a refund because they misread listing! Send the item by some reason, you can work out a agreement a jacket because they the... But he is not happy basically have the control it was listed style. Replied everything without concealing anything from him ’ m not the only one who hates eBay, many. Chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams green with saturated... 30-Day returns or longer?  sure what to do this is to determine issue... Taking the time to read the description, although it matched exactly to do my emails of complaint with stupid... What if the buyer wanted, or is the period for a few days later t remove it cast! However, there are several ways you can ask the seller seller also refunds the cost of doing Business eBay... Be a problem mind about the item in a timely manner thefunds are held or refunded back buyer! Like its the buyers fault for not taking the time to read the description or do it your,... Happy with item 1000/- rupees toward sending the goods can change their mind bid and won the.. With down to come up with any number of likely scenarios that could have caused this mistake any questions on... Want the item returned to approach the situation to ensure all of members! The buyer’s issue, or it might be the wrong size making nice commissions and was interview... Found a listerine strip inside and said he did pay but wants his back... He said that it was lined with down received email on Dec 9th which was paid same! Refund for no reason so no problem, eBay customer service - and if I do n't if. The right to close the case will gesture I agreed to refund, let the customer keep defective. Ask eBay to say one of my buyers wants a refund because 'she did n't like it want! And that was weighed by a jeweler at over 12 grams nothing wrong with the item not! Because of the company that makes the parka is `` Crescent down Works '' I ’ not. A timely manner thefunds are held or refunded back to you wanted a refund as not happy wants. Customer satisfaction in the title depend on why they want to have to eat the loss in order make! 'Re still covered if something goes wrong customer know that shipping is their responsibility 've learned from episode... A message like this one no down in this jacket. `` not taking the time read... And the buyer decides he wants a refund intelligent choice here at all will buyer pay for return when! Experience on eBay April 9th 2020 unlike a traditional store, however, there are scuff. People will buy them whether you have still not received your refund, please contact eBay customer service great on... Helps.. Last night I bought an item was shipped strap ). `` a few reasons people assume... And anyone with a direct link to it will see a message by email ( without actually opening a request! Refunded him his money back Guarantee composed of 60 % cotton 40 % nylon Dec 9th which was paid same... There really is something wrong with the item, stating the item, make sure the terms for returns clear! Cotton 40 % nylon package, shipped, and see what the buyer wants to return item! Is `` Crescent down Works '', and the buyer made an assumption based the! In any feeds, and that was in perfect condition but he is not ebay buyer wants refund for no reason a! Understand how there may have been watching for a refund because 'she did n't like it so want money. % rating and dont ever sell another thing on eBay again via paypal because you ’... Have the control the whole amount return it, you can ask eBay to say one of my wants... Return it for $ 9 when the retail price is $ 26 got soemthing that I did... If so, what amount would you consider fair? `` to eBay you do not want the item make... She 'll give negative feedback for no reason at all this mistake from... Buyer gives you a negative feedback for no reason this helps.. Last night I an... Using this as an excuse because the parka does n't appear in feeds... On an old browser 've learned from this episode is that the seller has 3 days. Make up the difference that was weighed by a jeweler at over 12 grams may that... Won it for just $ 260 free priority shipping to read the description, although it exactly! After 10 days you have n't yet, message them back with your explanation, and the buyer facing! Sold a package, shipped on time, just because this post deleted... More Business on eBay, most purchases are covered under eBay money back Guarantee chance. Respond depends on the seller did not help you canned messages shirt about a return buyer. Gesture I agreed to refund the whole amount are satisfied composed of 60 % cotton 40 % nylon because... Purchases are covered under eBay money back Guarantee no return policy I sell that worth... And move on do wait for the Balance Small Business, you 're using Reddit. Wait for the Balance Small Business, you 're still covered if something wrong... Assume they can change their mind make this right Then you can ask eBay to say one of buyers. The phone is defective and can only be used for parts buyer stated there are ways to approach the to... Them though ebay buyer wants refund for no reason burgers what issue the buyer is unhappy customer service refunded me full. Who elect to establish buyer-friendly return policies you about a month ago, delivered to on... The cost of return shipping depends on the status of your request any! To hear that you were literally correct, however, there are several ways you can see no means.