Wrapped it up like a present using some 70 gsm paper and tape. Click “Sell on Lazada”. Lazada Return Policy for Sellers . Lazada Philippines review from Bacoor, Cavite rated 1.3/5.0 with 3 Comments: Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I told me to go to 7-eleven to return it. Anyone who has experience with Lazada’s return, please give me some advices and thank you for reading. You simply need to create an account and fill in your company address. Did you order a 4-TB drive? A well-written refund policy can boost your sales and increase profits, while an overly restrictive refund policy can scare potential customers away and cost you dearly. Fast DELIVERY | Cash on Delivery ? How to manage returns and failed deliveries for cross-border sales; Lazada’s re-routing process for failed deliveries; Acceptable reasons for customer returns on Lazada. Learn how to start selling cross-border to China and Southeast Asia during this free 60-minute training. You need to press on “Book for Self-Pick” at least 24 hours before visiting the sortation center. What should I do if I want to apply for Refund/Return request with Shopee order? Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices ? What happens when I cancel my order as Out of Stock? This is needed for Lazada to comply with Thailand consumer protection laws, thus not negotiable. You violated that policy, so it's yours. To know which of the above channels applies to your order, please see our animated instructions below: If the form is titled ' Return Request ', this is a Return to Lazada. Vietnam, on the other hand, doesn’t accept any returns to sellers at all. That’s what I think so too, until I learned about the new Lazada Return Policy which is the ONLINE RETURN. After packaging the item, I went over to the nearby POPStation. Returns are free unless otherwise stated. Best Customer Care! Manage your orders. Sometimes, last-mile deliveries fail to end customers. To check your returned items, visit Timeslogistics’ website (times-reverse) and go to “My Return Order”. 7.2 Buyer may, by completing the Online Return … What do you mean with “responsible for”? 2021 Chinese New Year Pet Grooming Appointment Slots Availability. Depending on the applied Return policy, customers may return their orders within 7 or 14 calendar days. However, you don’t need to pay for the shipping back to Hong Kong, as a consolation. At Lazada, nothing stands still. Lazada will investigate your claim, which takes an average of two weeks. If you operate outside of Hong Kong, your seller-selected items can be picked up at Lazada’s sortation center, free of charge. It has to be door-to-door and for free -- regardless of the size and value of the item. I guess lazada won't help me ? Visit the sortation center and collect the items within 15 business days from the item inbound date. What is Lazada’s Return Policy if I want to Refund/Return my order? electronics. Bought 2 units of acupuncture pen and delivered to me were 2 pairs of rubber shoe insoles. In case Lazada cannot re-sell your product to another local buyer within 7 days (14 days in Singapore), the return process is like follows: The lead time from Lazada’s quality check until you receive the products is usually 10 – 60 days. In Korea, Rincos operates on behalf of Lazada (instead of Timeslogistics) and delivers returned packages directly to cross-border sellers based there. This process will be validated under designated conditions depending on the type of product and according to the terms tied to it. Shopping. Luckily, you don’t need to have any presence in Asia at all (including Hong Kong). Lazada Return Form. That they reimburse you if you get scammed? Fill out, securely sign, print or email your lazada fill in retorn form instantly with SignNow. All items sold on Lazada Singapore are covered under the "100% Buyer Protection" and/or "Satisfaction Guaranteed". Returns is a process that involves a customer/buyer who intends to return a purchased item under acceptable reasons that can be found in the PDP of an item before purchase. But if a 4-TB drive was not what you order, the policy of most retailers is to only accept for return, products in the original factory unopened packaging, esp. You can use this page to learn about our return policies. In a majority of counties, there are laws that protect the rights of the consumers. 2. Lazada Return Policy Philippines was said to suffer for numerous power outages this summer due to inadequate supply of electricity as a result of scheduled maintenance of various powerplants and also, the growing need for power supply of the business sector. The logo(s) of the Return Policy for each Goods can be found on the Goods’ product page. Widest Range of Mobile & Tablets, Home Appliances, Tv, Audio, Home & Living At Lazada | Best Prices ? If not, you can simply press the “Dispose” button and Lazada will scrap the package. Lazada return policy – within 7 days, no “change of mind” Even though I know you can get items cheaper on Qoo10 or Shopee, I usually end up buying almost everything from Lazada because of their return policy.. TBH, it’s really quite a tight policy if you’re used to how lenient Western e-commerce operators like ASOS and Amazon are. How To Join LazMall If You Are A New Seller. Lazada Philippines review from Bacoor, Cavite rated 1.3/5.0 with 3 Comments: Recently I wanted to return an item which was advertised and pictured on Lazada completely different to the item I told me to go to 7-eleven to return it. How can I check my product without opening the package? From there, they would ask for the reason, whether you would prefer a refund or replacement, and a couple of other stuffs. Seller can reference Lazada Return Policy to prepare the FAQ note. After you’ve pressed on “Book for Self-Pick”, you can visit Lazada’s sortation center in Hong Kong on the selected date. In the event that returns are defective, we advise you to fill out the Seller Claims Form. LazMall Sellers can raise a dispute request immediately within 48hrs if in any case that they do not agree with the QC result upon receiving the return item. Fast DELIVERY | Cash on Delivery ? They later send back the products to their home countries. Return and refund policy should typically address the following few points: 1. Best Customer Care! According to Timeslogistics, separate 3PL companies normally help non-Hong Kong based cross-border sellers with the collection of returned products. Item delivered is defective (you’d have to return the item for a refund), Wrong item is delivered (you’d have to return the item for a refund). Lazada return policy – within 7 days, no “change of mind” Even though I know you can get items cheaper on Qoo10 or Shopee, I usually end up buying almost everything from Lazada because of their return policy.. TBH, it’s really quite a tight policy if you’re used to how lenient Western e-commerce operators like ASOS and Amazon are. Help, I … Return unwanted online shopping and get items sent to a local store near you. I’ve been there a couple of times myself, as I was absent during the days Lazada tried to ship parcels to my home in Vietnam. Lazada’s return policy. Marcus is a Swedish Engineer and previously worked as a Sales Manager within the Automotive industry in Shanghai. Alternatively, you may also wish to refer to the following articles for more information with Lazada. 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